How to communicate effectively with universities
ua-networks.com, OCT 27 2020 at 05:22 PM
Any small improvements, like how you engage with the University of Your Choosing, may need to be made when it comes to planning for and achieving your academic goals. First and foremost, it is important to note that it is important to abide by a collection of conventions and a code of conduct while communicating online. The word ‘netiquette’ is derived from the combination of ‘network’ and ‘etiquette’. It’s used to describe an expected standard of behavior when interacting online, a ‘do’s’ and ‘do not’s’ if you will. Netiquette encourages you to make sure to remember that you’re communicating with another person, despite the virtual nature of the contact, mediated as it is by a keyboard and screen.
It cannot be overstated how important it is to be able to convey what you want and need as clearly as possible. Before communicating with a university it’s always advisable to do your research and synthesize your key objective. For example, are you looking for clarification on entry requirements or do you want information on a particular course? In some cases, this information may already be available on the university website and so taking a bit of time to search can pay dividends. You should try and maintain a consistent tone throughout your communication. It should be polite, informative, professional and positive. This will allow the reader to build up a positive image of you and they may be more persuaded to help out.
Try to avoid being vague or general in the way you write, rather adopt a direct and instructive approach. If you need to add an attachment to an email, make sure that you mention this so that they person reading knows to look. It’s a very easy mistake to make to forget to attach something critical. Do the relevant research before making factual claims or statements. Take the guess work out of the correspondence and make sure to include the essential bits of information the person may need, like a reference number or student number.
As with any form of communication conveying information accurately is very important. Before writing your email or post, it can be useful to put together a list of the key points you’ll be covering and what information you need for each. Perhaps this is a course code or a specific test score. Including critical information will make it easier for the person dealing with your query to respond. This includes when using online learning platforms and tools.
You can now rest assured that when you communicate with a university you’ll be ready. Don't forget you can also check out our tips on writing a university application, writing the perfect scholarship application and putting together a great personal statement. Nothing can hold you back from pursuing your study ambitions.
